About this Role
Help Desk SpecialistLocation: RemotePosition SummaryWe are seeking a Help Desk Specialist to provide Tier 1/Tier 2 support for a Grants Management System (GMS). The selected candidate will serve as the primary point of contact for users, troubleshoot system issues, manage support tickets, assist with user access, and provide training and documentation support.Key ResponsibilitiesRespond to and resolve user support requests via phone, email, and ticketing systems.Troubleshoot application access, user account, workflow, reporting, and system-related issues.Create, modify, and maintain user accou
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